MSI Credit Solutions
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Customer service feedback
**Update to MSI complaint.** I was grateful I was given the opportunity to write my experience and to allow others to know of the significance of my situation. I was particularly impressed that someone at MSI acted on my suggestion, which was to call me if they wanted to understand my point of view. I had a wonderful conversation with Vanica from MSI; she addressed my question but gave me constructive information that I could work with and continue my research for me to make a decision I'm comfortable with. She also addressed what happened with her associate, heard the recorded interaction, and understood what he did wrong. Hopefully the person gets more training, and hopefully current/future customers don't have to deal with something like that. But I was very impressed how they took action and tried to fix the problem. Thank you Vanica and thank you MSI. I appreciate MSI's commitment to customer satisfaction and look forward to continuing to do business with you.