Mystery Kits
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Do not buy from this company.
Do not buy from this company. You will see happy people from the reviews when there are no issues, but as soon as there are the customer service is appalling. Received a kit for Xmas that was damaged so contacted them on Boxing Day, and then again around a week later and never got a reply. When I finally got hold of someone they said they had never received an email despite proof I sent both. Sent the kit back on 21st January and they received it on 23rd January but two weeks later I had to chase them so they could check they had it back! Apparently sent out another kit which has never been received and I haven’t heard from them about another kit being sent out. There are no proactive emails to check I have to chase every time. Sent an email on Tuesday and five days later still no response. It is now 3rd March and I first raised this on 26th December and I still have no item and haven’t had a refund. Disgusting customer service, do not buy from them. ******I am now 5 days on and they have ignored further emails. They are no longer responding but are withholding my money!******