Travelocity
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Total scam
Total scam, do not book with Travelocity! Zero accountability! Their customer service is practically nonexistent and they do not take responsibility for managing your booking if there is an issue, which they are absolutely supposed to do. We booked a connecting flight to our holiday destination through them, a few days in to the holiday, they emailed us stating that our airline cancelled our flight and they didn’t include any next steps for us to follow. After an hour using their online chat, they told us another airline took over our reservation and there was nothing they could do. We called that airline while on the chat and that other airline said the trip was booked with Travelocity and therefore Travelocity had authority and access to manage the booking and that what we were being told was incorrect. Then I called the original airline we were flying with, while still on the Travelocity online chat, and our airline took responsibility since we were getting the run around. We asked to speak to a supervisor with Travelocity and were told that was not possible. The airline reissued our ticket and put us on a new flight. Travelocity did absolutely nothing but keep us on the chat while we solved the problem ourselves. Never never ever book with third party sites like Travelocity, it’s not worth the discount. Their mistake which they took zero responsibility for cost us a day of our holiday and a lot of unwarranted stress for an error that was not ours.