Affinity Water
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Be careful when paying your bill online!!!!!
Be careful when paying your bill online using a card. The system appears to not complete your payment so looks as though it hasn't gone through. This happened to me today and I ended up doing it again and still did not appear to complete. I then checked my account and 2 payments had gone through. I then had to spend over 2 hours calling Affinity and my bank to stop the second payment going through. Terrible service experience. Update 13.04.2025 after all the time it took me to stop the second payment going through re the above post, Affinity water took both payments from my account yesterday. I will now have to try again on Monday to sort this out when I am at work and will take more of my time. My bank account may now go overdrawn and cause more issues for other payments. I have seen the reply on here from Affinity it's a shame I didn't get such a quick response from the query I sent about this on Friday via the website!!! Still no acknowledgement there! Not a happy customer.