Singapore Airlines
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Flight cancelled whilst trying to find…
Flight cancelled whilst trying to find bag drop in T2 at Heathrow.There then ensued total chaos, with passengers shepherded into what can only be described as a holding pen. Literally nothing happened for hours, we were standing by a lady in her eighties that was visibly struggling. We had to point this is out to a SIA rep. The handling of the delay was truly incompetent. SIA shouldn’t be operating large aircraft if they can’t do better than this utter shambles. Now booked on another flight 2 days later, with our 12year old daughter separated by 8 rows of seats. She is absolutely petrified. Ryanair do a better job than this. There are other flights available much sooner but obviously will incur SIA some cost. What a cheap nasty airline this is. I am truly shocked at how poorly SIA have dealt with this situation, woeful in every respect. I honestly think, actually I honestly know, SIA doesn’t actually care one jot. They’re not alone most airlines are the same, it’s just the total hypocrisy of trying to portray themselves as some kind of elite 5 star airline when in fact nothing could be further from the truth.