Travelocity
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I cannot agree more with those people…
I cannot agree more with those people who have posted very bad experience they have had with Travelocity.Ca Call Center. Recently I had a hotel booking through Travelocity a night accomdation Hotel Flordaliso, Sirmone in Lake Garda, Italy. I contacted Travelocity Call Center if they could assist me to find out from the Hotel if they would allow me to move my booking one day forward ( ie that is to say, I am looking to check one day earlier) without any penalty. I started my with contact with Travelocity Call Center on July 5th.. The staff at the Call Center acted in a very professional manner in saying that Travelocity Policy does not penalize customers for making such changes. It would depend on each individual hotel concerned. This sounds very reasonable and logical. Travelocity pride themselves that they would have the outcome within the next 24 hrs and I would be informed by phone as as by email. So, I kept my finger crossed hoping to get an answer from them very soon. To my frustration, I have been kept waiting one after another day with the same excuses that their staff had been phoning the hotel everyday but they could not get hold of anyone at the hotel. Travelocity Call Center apologized to me for the delay and repeatedly assured me they would have an answer for very soon. I asked them "how many more days I would have to wait, What would be considered " very soon". They could not give me a definite answer. However, they assured me they have assigned a special urgent assignment group to take upon this task to expedite the process. It all sounds so good??????. Is it really????? I told them there was no delay in accepting my payment on their part, but when there are concerns which need their assistants, there is nothing in sight to get some kind of resolution. It is also ridiculous to mention that on one occasion the staff at Travelocity Call Center indicated to me that he managed to speak to someone at the hotel, but the problem was that there was no one who could speak English, so, the Travelocity Staff asked me to call back the next at a specific time so that the Call Center would be able to speak to someone at the Hotel ( who would speak English ) so that this matter could be resolved. I phoned back the next day at the specific time. To my agony, the staff at the Call Center again told me that no one was answering the phone call. Again, it was another delay. Further to this agonizing experience,the call center was making the matter more confusing by terming this concern of mine as a request to cancel the booking in spite of the fact that I responded to them that I was not trying to cancel my booking. As a matter of fact I was only requesting for a change to my booking ie. to request for me to check in one day earlier. At no time did I ask to cancel my booking. I am not sure if they are train intentionally to mislead all their customers and confuse them until they are so frustrated that they do not call in again anymore. As of now, today is ( 2019 July 14th) my concern remains in the air since July 5th. Having gone through this episode, I wow I would never do with Travelocity ca again.