Ajay

Jan 14, 2019

Creolepay Car Hire Service Seychelles

Hi, I would like to share my concerns with this company to avoid others experiencing the same service. I booked CreolePay as the price was affordable and the online customer service was responsive. We booked for 4 days in Dec 2018. I was due to collect at 9am from the airport. When my wife, 3 year old son and I arrived, the person meeting us was not there. We called him and he arrived approximately 15 minutes late, without a car. He advised us that the car was at the jetty and would take us there to collect it. It felt very disorganised. We reminded him that we paid for a child seat before we left the airport. He left the car, went to one of the local taxi hire companies at the airport and brought back a dirty and unsafe appearing child seat. When we arrived at the jetty the car had just arrived back from the previous customers. The car was dirty and had dents and scratches. Making matters worse, the previous customer told the representative that the front left tire was grtting flat and they had to fill it with air. This left us concerned and when we asked for a different car we were told none were available and the representative quickly rushed off. We felt very upset at this point but continued with our journey. The following 2 days we had to pump up the wheel at the nearby petrol station. Every morning the pressure was at 18 and should have been 32. We contacted the rep and asked him to either change the wheel or replace the car as we were concerned for our safety. Firstly he told me to change the wheel for myself and when I expressed my concern, he came to the hotel, took the car away and brought it back some time later. He said he repaired the wheel, however we believe that all he did was pump more air into it at the nearby petrol station. We will never know. The following day the tire was flat again. When we arrived at the jetty to return the car we complained to the the rep about the car quality and service. He became angry and said he didn't like complainers and that all Indians like to complain. At this time we felt there was no point continuing and we parted company as we already too stressed. In the end, you get what you pay for, free sat nav but an unsafe car and poor customer service. Had he arrived on time, with a clean car without a puncture and clean child seat we would have been happy. I hope this review helps others to make a more informed decision.