LOT Polish Airlines
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Be careful if you decide to travel with LOT
Be careful if you decide to travel with LOT, as they are experts in fraud! I booked a ticket from Hungary to India with luggage included, but at the check-in desk, they couldn't find it in their system and made me pay again for another 20 kg. To make matters worse, I am still waiting for a refund since February. The staff were not nice at all and claimed that they were a third party and didn't work for the company. They even threatened not to take my luggage if I didn't pay! And guess what? The same thing happened on the way back from India to Hungary. The staff were rude and dismissive once again, making it clear that they didn't care about the inconvenience and stress that they were causing me. To make things worse, they were weighing every single item I have to make me pay even more. Another incident that happened to my friend: He missed one way flight so they automatically cancelled his return ticket (3000 km ++). He was denied boarding!!! It seems like the only way to travel with LOT is to travel with no luggage and never miss your flight, or else you can forget about everything! It is unacceptable for an airline to treat their customers in such a way and to make them wait for months for a refund that is rightfully theirs.