John Shepherd Estate Agents
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Cranbrook Street Nottingham
Sadly I can’t give this company zero stars! My son and his friends, who are students in Nottingham rented an apartment through Tassi Lettings which are now John Shepherd. They were shown around an HMO which was due for refurbishment and were told the owner would be doing all kinds of great things to the place before they moved in in August. Needless to say, much of the works they expected weren’t done. Even one the kitchens still remains closed off because there is leak the landlord won’t pay to be repaired. I have raised so many issues regarding fire safety and cannot get a straight answer. The most distressing incident was when the property was burgled and my son came across one of the intruders. They all got in via a kitchen door which they were unable to lock because the letting agents claimed they had the master key and took it off them. Apart from the obvious risk to their lives, my son incurred significant financial losses which I had hoped the agents would be happy to reimburse. A month later I’m still waiting for an answer. This has been the case from day one, their student lettings team treat these young people like cash cows and nothing else. They tell them whatever they want to hear to get a signature on a contract with zero concern for their safety. Please avoid like the plague, there are many professional letting agents out there who will respond to concerns. Once this company has your money they honestly don’t care about the safety of well-being of their tenants. It really is only a matter of time before something goes very badly wrong in one of their properties.