Fashion Szn
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Don’t bother if you need it early or want a refund
Made an order relatively ok dispatch . However the item got lost by DHL which took another 2 days to recover. By this time it was no longer needed so I returned the dress. This is where Fashion SZN is an issue…Returns process is terrible you have to PRINT the form not really with the new way of doing things which is just long. I don’t have a printer so had to go to local library. I returned my item (4th July) and on 7th of July it was confirmed as received. I’m STILL waiting for a refund they state 14 days (in this day & age where rival companies are doing it faster) I returned other items from other brands after this time and received refunds much faster. I just wasted my whole time. They need to revamp their whole entire process especially this dreaded refund which MOST of their complaints are about. Clearly this is an issue that they need to look at and create better systems for (if they take accountability for it) !