Lems Shoes
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Skip Lems, choose ANY other barefoot shoe
Skip Lems, between poor quality products and mostly poor customer service, it's actually cheaper to buy a pair of Vivos if something goes wrong, which it did in my case. I'm downgrading my review to 1 Star from 2. I ordered a pair of Boulder Boots in leather during the Black Friday sale in 2022. Due to a technical error, two orders were billed and sent. I'm a house sitter and was just across the border waiting for the shoes to arrive on the US side of where I was staying in Canada. Lems waited a week to ship the order and by the time they arrived I had already gone onto my next assignment, leaving them trapped at the border. I wrote my 2 Star review and several more because they claimed the system didn't make an error and refused to help me. Shortly after the reviews were up I got a response to my original support ticket after it going unanswered. During my back and forth with Lems it took a couple of weeks to get them to agree to fix the double order error, which is a point in their favor and I had planned on updating this review with a positive experience because Kim, the support person helped me deal with all the issues and I felt good as I got a partial refund. However, after only a handful of times wearing the shoes, turns out the pair I have is faulty so I contacted support again to see what my options were. I was told by Connor that they would refund the remaining amount and I can keep or donate the defective boots. That's fine, except I had to pay $20 in receiver fees, then another $30 to reship the pair I got, and another $50 for customs. Now I'm stuck with crappy made boots that cost me $90 and I still have to find a cobbler that can repair them and pay that person, bringing the price up to at least the original price I paid for the boots anyway. Which I could accept if I wasn't concerned that they're just going to fall apart again anyway and I'll need to pay more again to fix them. And lastly, I wish I had read all the other bad reviews about these shoes and the customer service. I will be telling my barefoot friends to avoid Lems.