EN
Energy Ombudsman
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Unfair and biased system
The case was not handled with the seriousness it deserved and displayed a clear bias in favour of the energy supplier. The written summary of my case contained inaccuracies, reflecting a lack of objectivity. This experience has been a complete waste of time, as the system appears to be designed to benefit suppliers rather than consumers. I strongly believe that, in time, this issue will gain media attention, prompting the Government to reconsider and reform what is currently an unfair and ineffective system.