Caledonian Travel
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Mis sold information
If I could remove the one star I would. After our supposed to be a day trip to Chester on Saturday 17th May. Caledonian gave misleading information about the itinerary. They didn’t mention or inform us we were to be allowed only 31/2 hours there, out of an 11 1/2 hour day. An half hour stop on the way because the driver had picked up nr Hull before us in Castleford. Two more pick ups after us. Before we got on our way. Then a diversion to Chester Zoo where passengers got off and we had to wait while the driver collected their entry tickets. From our pick up at 8.30am we arrived in Chester at 12.40pm to be told we had to be back at 4.10pm for our return. Completely different trip to what we had paid for. No refund of our money up to now, despite many complaints being made. Disgusting!!! behaviour by Caledonian. You should be ashamed of your work practices.