Princess Cruises
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Princess Not what they used to be!!
I have been reduced to writing this review as there is no visible email for direct complaints to Princess Cruises. The following is what I wanted to send to direct to Princess Cruises. I am writing to express my deep disappointment and dissatisfaction with the recent cruise experience my party and I had aboard Princess Cruises. As avid travellers who have chosen Princess for three separate occasions, we have always held your cruise line in high regard. Regrettably, our most recent experience has compelled me to bring some significant concerns to your attention. Firstly, let me emphasize that my companions and I are seasoned food and wine enthusiasts, dining out at least three times a week. In the past, we have praised Princess Cruises for its exceptional dining experiences. However, on this particular voyage, we found the quality of food in the dining rooms to be subpar and a entirely different from our previous experiences. It was disappointing to witness such a decline in the culinary standards we have come to associate with Princess Cruises. Furthermore, our disappointment extended to the exorbitant costs associated with dining in the main restaurants. Astonishingly, the prices were more than double what we paid on our Princess cruise four years ago. This unexpected increase was not only a costly addition to our fare but also significantly detracted from our overall enjoyment of the cruise. Equally disheartening was the boring entertainment offerings during our journey. Unlike previous Princess Cruises and comparable experiences with other cruise lines, there was no adult piano bar with a dedicated dancing area. The only available entertainment was situated in the atrium, a setting spoiled by blaring lights and disruptive children running everywhere. The music sets, lasting a mere 45 minutes, were punctuated by breaks of at least 20 minutes, leaving adults with minimal opportunities for romantic moments and dancing. A particularly disappointing aspect was the rushed nature of the Captain's table experience. The exorbitant cost, more than double what we have paid on previous cruises, was compounded by a reduction in the number of courses from ten to a mere five. This drastic change diminished the once-regal allure of the Captain's table and left us questioning the value of the experience. I could delve into numerous other disappointments and deviations from the high standards we have come to expect from Princess Cruises. It pains me to convey that this recent voyage was not reflective of the exceptional service and experiences we have enjoyed in the past. To worsen matters, we extended invitations to our best friends, a couple experiencing their inaugural cruise with Princess. Like us, they are devoted food and wine enthusiasts, and their disappointment mirrored our own. I believe it is imperative for Princess Cruises' management to gain firsthand insight into the expectations of active couples above 50yrs of age, as our recent experience has demonstrated a stark misalignment with those expectations. In conclusion, I sincerely hope that this letter prompts a thorough investigation into the concerns raised. While my intention is not to sever ties with Princess Cruises, I do believe it is essential for these issues to be rectified to maintain the reputation of your esteemed cruise line. I look forward to your prompt response and resolution to these matters.