RSD Travel
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Poor Experience with RSD - Croatia & Montenegro
We booked a holiday (myself and my wife) through this firm but our experience was well below par – in fact the organization and customer service was completely unacceptable. We referred our issues to RSD but they simply refused to accept anything we said. Here are just some of the issues we faced – which in the end effectively ruined our holiday; - We requested Airport Assistance for my wife and RSD confirmed this would be arranged. In the event we found at the airport (Manchester) that no such assistance had been arranged and we later found out that other passengers on the same trip also had similar experiences. - We were travelling with friends and had made RSD aware of this – requesting that we stayed together throughout the trip. On arrival in Croatia we were however placed on a different coach to our friends and then found we were booked into separate hotels. This wasn’t a great start to our planned holiday together. - When we were en-route to Montenegro we were directed to a further separate hotel from our friends only to find we had no reservation booked there. They’d sent us to the wrong hotel which resulted in our having to make a taxi journey to the correct hotel. Eventually we were placed on the same coach and hotels as our friends – some 5 days into the holiday. - The rep on the coach was rude and unhelpful – and he also offended others on the coach with his attitude. It certainly was not a great experience and we were glad to see the back of him. He appeared to ‘rip people off’’ when changing currency from sterling to euros for passengers (including us) - the rates given were certainly not fair compared to currency exchange rates on offer at the time. One elderly lady in particular received a very poor exchange and lost quite a bit of money as a result. We also found out later in the trip that he had not passed on tips made by passengers meant for the coach driver. - When we travelled to Montenegro for the second week – advertised as 8 days relaxation in a four star hotel – we’d purchased the ‘Gourmet package’ from the rep on our coach - making it all inclusive. In our opinion the food and service was not gourmet standard and the food for instance was of poorer quality and often served cold. There were also other incidents which made our entire holiday a very unpleasant one – when we were expecting the reverse to be the case. Other travellers had similar views. Despite referring issues to RSD direct and numerous letters of complaint – they remained intransigent – except for offering a token £100 voucher off another holiday with them. Suffice it to say we will not be using it!! Mike Norminton