Travelocity
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No refund given for bug droppings found in bed and dead roaches on the ground.
Booked a room through them. Not only were there dead roaches, but it had some kind of bug droppings in the bed, my guess is either roaches or bed bugs. I even checked to make sure it was feces by mixing a sample with water and watching it smear. Cockroaches or bed bugs, either way I am not sleeping with them. I was told I would be refunded by the front desk, returned the key, and left (literally left to sleep in my car rather than risk bed bugs biting me, or roaches crawling on me). After contacting support several times and being promised a refund by Ramada, the manager changed their mind over 4 days later. I contacted support 3 times and each time was told there wouldn't be a problem and to just wait for the confirmation. Instead of making things right and refunding me, travelocity kindly told me to f*** off, siding with the hotel. What is the point of booking with a middleman if they middle man offer absolutely zero protection. On top of that travelocity didn't even schedule my booking correctly, even though I filled out my own information somehow my reservation was in my Fiancee's name (probably because I was using her computer and even though I was on my own account their subpar backend on their site somehow pulled her info). Garbage company that does not care about it's customers. I will never do business with these again. Sticking to direct booking. Also avoid any Wyndham hotels for the love of God. Charge will be disputed, I have evidence. Stay away from these crooks, both travelocity and Wyndham.