Superdry
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Website help features could be improved for customers
On the website, I found it impossible to change orders, or change the returns arrangements once the button has been pressed. The website is unhelpful, returning to the same place and going nowhere when asking for help. After emailing customer services they replied fairly quickly, confirming there was no way of changing things once they were in the system. However, staff in the shops were very helpful once I managed to take the item back during the returns process.