The TJX Companies
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Horrible online customer service.
The online experience I just had was HORRIBLE! My purchase was packaged and shipped in a plastic bag with no protective packaging material. Needless to say, it was damaged and unusable. Customer service wouldn’t make it right. Item is no longer available, I have to now find a store to try to return the trashed item and go through the whole explanation again. Even after going through their ridiculous request of multiple photos clearly showing the item crushed! Not so much as an apology for the careless packaging! Never again. I’ve shopped here for years and won’t deal with this type of treatment . UPDATE 11/18 - customer service reconsidered their position and decided it was appropriate to help me with this problem. They have now made it right and I am appreciative of their assistance.