Yaser

Jul 1, 2024

Unsafe and Unlivable

The location of this property is convenient, but sadly, that’s where the positives end. When I moved in, the apartment was filthy, with dust and spider webs everywhere. I counted at least 10 spiders that day, with a variety of sizes. I had to clean that nasty place, as I had no other option. I saw someone say that they asked for cleaning, but they never came, Also, there is a weird smell in the building since I moved in. New tenants should be prepared to do a thorough, deep cleaning right away. The building’s amenities are very disappointing. The elevator rarely works, which is a major hassle if you need to move heavy items. The heating and hot water are also unreliable, the boiler was broken since I moved in, so expect to live without hot water and proper heating. I don't even know how I survived the winter, it was so cold that I had to wear layers to keep myself warm. It was freezing. The maintenance staff are incompetent, they kept using the "fixing the boiler" excuse (that was never fixed until the end of the lease) so they could enter my room even without permission or prior notice so they could freely steal any valuable belongings. They make their living out of that. My phone and earphones were stolen in different entries, Even after I told the building management, they did nothing about it, just kept stalling, claiming they would investigate the issue, but they kept with the unauthorized entries by the same staff until I got another thing stolen. They never stop, and I don't think I'm the only one either. I received no remedies for these losses. The frequent unauthorized entries by maintenance staff, coupled with thefts, pose a serious safety concern. Living in constant fear of someone entering your room without notice is incredibly unsettling and violates the basic right to privacy and security. I was so concerned about my safety that I eventually bought a door lock that I could secure from the inside, just to feel a bit safer in my own space. However, this did little to alleviate the anxiety of living in such an insecure environment. It's unacceptable to have to go to these lengths just to feel somewhat safe in your own home. frequent disruptions from refurbishments, checks, and inspections, happening at least two times a month. These constant disturbances only added to the stress of living here The ongoing stress from dealing with these issues not only affected my mental health but also had a significant impact on my academic performance. The constant disruptions and lack of a stable living environment made it difficult to focus on my studies, leading to missed classes and lower grades. This is something no student should have to endure. The most frustrating part was the complete lack of accountability from the building management. Despite multiple reports of theft and unauthorized entries, nothing was done to address these issues. Their dismissive attitude and failure to take action shows a disregard for tenant well-being. I asked to terminate my tenancy due to these issues, but they insisted I find a replacement tenant. I argued that the contract breaches were on their part, giving me the right to leave without finding a replacement. They allowed me to end my tenancy, but now they are refusing to refund the remaining 10 weeks of rent due to a lack of evidence that they stole my belongings. I filed a report with the police. They were unable to find the CCTV footage from the day of the incident. They mentioned they could search the suspect’s house, but it would take time. I expressed my concern that the items had likely already been sold. I suggested they check his bank account for suspicious activity, but they noted that if he had sold the items for cash, it would be almost impossible to trace. Unfortunately, this scenario seemed all too likely. if you value your safety, sanity, and money, avoid this property at all costs. Do not book with them. They also delete negative comments on Google. So don’t trust that rating.