Economy Energy
View company profile →
Total shambles
Total shambles. Moved my gas and electric to them in October 2017 and submitted online monthly meter readings but after six months they still hadn`t managed to produce a gas bill and only sorted it when I wrote threatening to involve OFGEM. In October 2018 I changed gas supplier away from them but despite numerous phone calls and invoking their formal complaint procedure they have failed to produce a final bill and refund me around £50 they owe me. I still have my electric from them and they have recently generated an estimated bill that is over 1000 units more than the readings I have submitted on line. Perhaps my best course of action is to cancel my direct debit for the electric run up a bill, move to another supplier and then offset what they owe me for gas against what I will owe them for electric. Alternatively I may pay them a visit at their nearby Coventry headquarters and make a fuss there.