SI
Silversea Cruises
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Terrible and pathetic customer care!
The booking experience is terrible. Poor customer service, hardly respond to emails or calls and never come back with fulfilled requests. I had used free cancellation option for Antarctica cruise while booking and had to cancel well ahead of 6 months before the sailing date. Received cancelation confirmation on time but no refund yet, it's been a month now. I haven't received even an email response to my multiple emails to various departments. It's horrendous. I wonder how they might be treating their customers on board. Pathetic!!