Southwest Airlines
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poor customer service
I arrived in St. Louis from San Francisco ON 12/16/24. Upon arrival notified that final flight going to DFW was delayed. Then informed again flight was delayed as plane needed a part to continue. Young lady at ticket counter could barely speak as she had a face mask on and did not know how to use microphone. After an hour and asking questions, informed gate was switched from E16 to E36. Another ticket agent at this counter was very rude and disrespectful to elderly people in wheelchairs asking questions. What is the purpose of customer service if a ticket agent hates doing their job and takes their negative energy to others? Has this company forgotten what brought them customers? This was flight 1268 from St. Louis to Dallas. I WOULD NOT RECOMMEND FLYING SOUTHWEST OUT OF SAINT LOUIS!! AVOID AT ALL COSTS FOR MENTAL HEALTH REASONS.