Anglian Water
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CONSTANTLY SAYING SORRY IS NOT CUSTOMER SERVICE
I have been chasing these people for two years and nine months ever since they made a small billing error which should have been easy to resolve. Since April 2020 I have been chasing them by phone roughly every four weeks. every time you speak to someone they tell you they have ten days to respond. ten days come and go but no response. They have registered a complaint, escalated the complaint but still no solution. They are constantly telling me that they have emailed me information but the emails are not on their system and they cannot tell me what email address they have been sent to. I know by posting this review I will get a very quick response. Having looked down some of the reviews it appears Anglian Water are only willing to comment on the 5-star rating reviews