Store Dji
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Some issues need fixing but on the whole, decent customer support.
[Updated] Despite my original score of 1 star, DJI Store have actually made a considerable effort to repair the relationship with me and that hasn't gone unnoticed. ---- I recently went to purchase an accessory for my DJI Gimbal. I decided to go direct thinking it would be straightforward. Was I wrong. The item remained in processing for over a week with zero feedback or updates on what was happening or where it was. After 9 days of waiting and trying to contact someone at customer support who could help, all they did was tell me my concerns had been reported to the relevant department, so I applied for a refund. 5 days later, I’m still waiting for someone to approve my refund (no it’s not automatic, even though the system knows my item hasn’t been shipped). At this point I’m unsure how much longer this will drag out for. I’ve since had to purchase the item elsewhere, even though I haven’t been refunded for the original order.