Porter Airlines
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What a Disappointment!! I am a travel writer and a gold and…
I am a travel writer and a gold and privileged flyer with two other airlines. I was excited when Porter sent me a communique that they were flying to other points of Canada including Vancouver We reserved their “premium” class as we were told that they had a priority lounge in Montreal and Toronto - a lie! We had a return flight to Victoria BC via Vancouver ( we made arrangemts to fly to the Island with another airline as Porter does not fly there) Two days before we were scheduled to leave we were informed that our flight was cancelled on Friday morning and delay until Saturday. Contacting reservations took 40 minutes and our reservation individual said that it was because there was no crew ( amazing how they knew that 2 days prior). Her comment was that we could get in Saturday afternoon and I said that we would miss our connections to Vancouver Island. Her comment well you could take the train to Vancouver 😤 Our only way to get to the Island then is take a taxi to the ferry terminal, pay for the ferry and then another taxi to Victoria airport to retrieve our car When checking in at Montreal ( the Porter staff were very compassionate). They said we can get you to the Toronto Island airport take an Uber and then you can book a room near the Airport. Which we did. There was a Porter jet flying to Pearson but they said it was full! Arriving at 11 pm 8 hours after arriving at the Montreal airport Our flight was to depart at 10: 35 am on Feb 25 When checking in they were unable to have seats together for us! The flight was then delayed to 12:35 but our new boarding passes still indicated boarding at 9:45. The gate is at the farthest end of the Terminal 3 there is no gate attendant but our plane, covered in snow, is at the gate We do not trust that this flight will leave on time. So we have been at airports/travelling Montreal -Toronto for the last 29 hours. Our out of pocket expenses now exceed $1000. One extra night hotel stay, Uber, car rental , meals, extra cost of car parking in Victoria airport, two extra days for a babysitter, two taxis, ferry I do hope that a PR person picks this up and makes an effort to reach out as it will have to take something special for us to recommend Porter to anyone flying outside of the Montreal /Toronto corridor I hope we can get home Such a disappointment!! Michael and Susanne