Japan Crate
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ATTENTION INTERNATIONAL SHOPPERS THIS SITE IS DISHONEST
ATTENTION INTERNATIONAL SHOPPERS THIS SITE IS DISHONEST ABOUT SHIPPING! I had bought a “Doki Doki” box for my nine year old daughter had waited nearly a month to hear anything about it being shipped. This has struck me as highly irregular. I knew it would take roughly 2 months in transit from researching the company, but they are usually prompt about shipment notifications. I contacted them concerned and was met with an excuse that Japan mail “recently” changed their protocol in regard to shipping to Canada. I decided to fact check that. It was not true. Japan Mail had halted all air mail to Canada (and many other countries) since DECEMBER 22, 2021!! AND HAS KEPT THAT VITAL INFORMATION FROM CUSTOMERS! They have been allowing subscriptions to continue or new customers to subscribe unknowingly. That is completely dishonest and should be posted on their FAQ! The customer support person I spoke to, Saru, outright lied and then ignored it when I pointed out the mistruth. December is NOT recent and more than enough time to find shipping alternatives. My daughter wanted this box and I ended the email saying was willing to work with them to find a fair shipping solution, but my requests were ignored. I wish this site allowed screen shots. This company is deceptive and has 3 months to sort out their shipping logistics. If you are waiting for your boxes because “recent” Japan Mail protocol changes, I encourage you you research and check your country on Japan mails website. And please contact your Credit Card company or PayPal BEFORE the dispute timeframe runs out. It is my belief they are trying to that wait out. Learn from my mistake. -Update 1- My refund has not been processed, and my credit card company has been contacted. Your company has had three months to deal with this issue AND HAS DONE NOTHING. Looking at your Twitter, I am not the only person dealing with shipping issues. I will continue to voice my experience and help others there. This is deceptive and despicable. If I hadn’t made an issue on social media and here, nothing would have been done. Nothing has been done. I doubt anything will be done to remedy this situation. Your company has demonstrated that you would rather loose Canadian (and other international) customers versus make this situation right. Our business means NOTHING to your company. Someone DM’ed from the company on Twitter saying ALL Canadian orders were cancelled which was another egregious lie. Would Japan crate like me to send them screen shots? This company’s left hand doesn’t know what the right hand is doing. Make a statement on your website saying you cannot ship to certain conuntries until further notice. Refund your all of your customers who are currently on that list, with an apology. Make a statement on your social media accounts. You got caught. This wasn’t an abrupt, recent change. It’s all posted on Japan Post’s website. My (and your customers) patience in this regard has justifiably ran out. I would welcome to be proven wrong and would happily report any attempts made to make this right. I was willing to work with your company from the start. I am very, very sceptical at this point that Japan Crate will do anything to make this right or accept the consequences of their actions. *Update 2* One star remains. The company maintains that this was a sudden change, despite Japan Post’s own website listing that all shipments to Canada stopping since December 21, 2021. They have offered a $10 gift code to their other website sugoimart, where most of the items are well over $50 and the base shipping is $25. It is, at best, a joke. At worst, an insult. They have not taken accountability as they are still lying. They have not reached out to me personally- it was a mass email. I did receive a refund, but I also filed a claim through my bank on Feb 8, so I cannot attribute that to Japan Crate alone, but added pressure from Visa. *Update 3* Japan Crate did reach out personally to me to offer a discount code, if I ever I do want to try their service again. They said that not everyone will approve of how they have handled this situation. It was unclear if they will still ship my daughters box, but that is not an expectation as I have gotten my refund and I understand that, as a company, they need to make a profit. I still firmly believe that Notification should have been given before now and that a choice of a refund should have been offered to everyone. That being said, I recognize this effort and have raised my rating up to 2 stars. I highly doubt I will ever be doing business with company again, even with the discount code. If I hadn’t raised a fuss, nothing would have been done.