Michaels Stores
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Useless Online Customer Service
For such a large chain they are really behind. In-store staff are not given the ability to do ANYTHING with online orders and that is our only option right now! Everything done online must be corrected online but they will just tell you to go in-store even after telling them that WE CAN'T because we are on a lockdown order. Staff are consistently given the wrong information by their head office. In-store staff are great and try their best with the tools and information given to them. I've just noticed that the information given to staff about the online process (across multiple locations) is just not true. Online customer service is basically useless. Copy and paste info from the website without actually listening to you.