Indlu Estate Agents
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We had a very poor experience when…
We had a very poor experience when dealing with Indlu. We viewed a house with them and fell in love with it, the estate agent (James) told us what the offer would need to be to secure the property. We put the offer in immediately and was told the house was now ours, that no more viewings would go ahead and we could start the ball rolling. After receiving this confirmation I got in touch with my solicitor to start the paperwork. A few days passed and I did think it was odd we had not heard anything so rang the office on numerous occasions speaking to a lady called Donna. She assured me all was fine, we asked for a second viewing to measure up the house as was excited to start planning - this was denied with no alternative. It was at this point something began to not feel right... Over a week of chasing to be told further viewings had gone ahead and the buyer had chosen to go with a first time buyer with no chain. The reason I have taken the time to write a review is not because of loosing the house - it was the way the two agents we spoke to dealt with us. We had further viewings on other houses lined up we cancelled as was assured our offer accepted, it was not being told the truth. The only reason I am giving two stars is due to how Simon Hardingham dealt with the complaint once escalated as he seemed very shocked to hear what had happened and genuinely seemed sympathetic to our situation. Personally I would avoid using Indlu again due to this experience but maybe I was just unlucky!