EWT Water
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Faulty taps, poor service - gone downhill since company takeover …
We originally got the system installed in October 2022. The service then was good, technician very knowledgeable and helpful and customer service the same. I got the water softener system for the house and the tri flow water filter tap. Got it serviced as recommended but the tri flow tap started to drip because limescale built up in the tap (part where drinking water comes from). Booked a service and technician was so poor. Very basic service of the system and terrible attitude about the tap - answer given to me was - you’re out of warranty so won’t fix it, we don’t carry the parts for those taps, even thou they fit them and it’ll cost €400 for a new tap. And the lime scale built up because that past of the system isn’t processed by the softener as it’s a different filter for drinking water. Customer service were bad to deal with - rang multiple times and they said a manager will call back - still waiting EWT have recently been bought over by a company called Culligans I believe and it’s gone down hill hugely since then. STAY AWAY - get your softening system elsewhere