Centauro Rent a Car
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Avoid this car rental
AVOID, especially when you plan a trip to the mountains in winter. To begin with, I had to wait for a shuttle bus over an hour as opposed to 15 min stated on their website. The first one that arrived was full and I had to wait for another one, delaying the car collection. Despite their website claiming "no deposit required," I was charged a 125€ fuel deposit. I was told this would be refunded upon returning the car with a full tank, which I did. However, I never received the full refund. THE CAR WASN'T PREPARED AND SAFE TO DRIVE IN WINTER CONDITIONS. * It was equipped in worn summer tires, which are dangerous for winter driving. * The windshield washer fluid was nearly empty, and when I refilled it, the system malfunctioned after freezing in the cold. This left me without a way to clear my windshield during the trip. * The tire chains provided were broken, despite being legally required for winter driving in the Alps. I had to purchase a new pair myself, costing me extra money, time, and stress. When I returned the car, I was delayed by an hour due to the need to replace the broken chains. I informed the customer service representative, Andrea, who assured me everything was fine and that I would receive my full fuel deposit back. However, days later, I discovered that 92€ of the 125€ deposit was withheld. When I contacted customer service, Sophie claimed I should have been charged an additional 50€ penalty but avoided it as a "commercial gesture." Essentially, they charged me almost 150€ for a one-hour delay, which is outrageous considering the weekly rental cost was only slightly over 200€. This company misled me, provided an unsafe vehicle, and overcharged me significantly. I strongly advise against using this service, especially for winter trips where safety and reliability are critical.