R V

May 2, 2024

Here's a very bad review based on the…

Here's a very bad review based on the experience you described with SriLankan Airways: --- Title: Unprecedented Disappointment with SriLankan Airways I am utterly appalled by my recent experience with SriLankan Airways. My flight was abruptly cancelled without any explanation provided, leaving me and other passengers in utter confusion and disarray. The lack of communication was astounding. Despite numerous attempts, I received zero response from their customer service. Even more frustrating, no one at the UK office seemed capable of picking up the phone or responding to emails, including the head of the department, whose involvement in resolving the issue was non-existent. The absence of basic customer support and accountability is not only disappointing but also unacceptable for an airline of its stature. This experience has significantly diminished my trust and confidence in SriLankan Airways, and I am left with no choice but to advise others to reconsider booking with an airline that shows such disregard for its customers.