Internet Ink
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When I first started to use Internet…
When I first started to use Internet Ink over 10 years ago, I would have given them a 5-Star rating for both their products and their first-class customer service. Sadly, times have changed and I will no longer be buying from them! I ordered what was described on their website as a pack of 3 Light Cyan cartridges for my XP-760 but only one cartridge arrived. When I raised this with Internet Ink, they claimed I had only ordered one. I then sent them a screenshot of the item on their website showing that it clearly stated that the item was a quantity of three but, instead of thanking me for pointing out what they then claimed to be an error and honouring the sale as described and offered, they just suggested I return the cartridge (at my cost!) for a refund. Internet Ink should remember that it takes a long time to get loyal customers but it takes only a second to lose them. Response to Internet Ink Reply: I have screenshots that prove that description stated 'Quantity3' and '3xLight Cyan' and also that other single cartridge descriptions don't - these were sent to you but there is no facility on Trustpilot to upload these for all to see (I have been able to do that on Google though 😉). Also, you only offered a postage-paid return AFTER I pointed out that you were expecting me to pay the return postage for an item you had mis-sold!