Affinity Water
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shameful customer service from Affinity Water
Having just experienced a mains water leak. I really do feel affinity water customer service could have given prior warning of ripping out boundary to the front of my property to establish who was responsible for leak, leaving myself and neighbours property totally exposed to main road. I arrived home from work to find traffic lights outside my house and boundary removed. I’m told my AW they do not give prior warning. I ask is this customer service?? Why destroy established shrubs? Why not dig out for shrubs to be replanted once leak repaired? I had an horrendous time once is was established the leak was my responsibility trying to locate company to complete job within 21 days as requested by AW. I requested AW repair leak, for me to reimburse them, this was declined by AW why? I find this response astounding as AW have all the necessary equipment to complete job.