Lyca Mobile USA
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My lycamobile line suddenly stopped…
My lycamobile line suddenly stopped working on December 14th, 2024 and I tried to call, but it says "insufficient credit, please top up." Meanwhile, my line is on autopay which should ordinarily not generate this kind of issue. I tried to top up but it says "Invalid credentials. Please try again." I called 612 and the rep asked me to send an email. I have sent several emails and they keep responding to me that they have escalated my case. After 20 days, I still cannot make calls and my issue has not been resolved. The only rep that has settled down to listen to me is the last one I spoke to this evening. VERY FRUSTRATING. Meanwhile, I can receive calls, text messages and can even text to iPhones, when I am connected to Wi-Fi, but cannot make calls. If there was a zero star, I would have given that. Frustrated customer. I got a call from lycamobile UK but was not available to take the call because of the time difference. I am available to take calls now.