Teva Footwear
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Worst experience ever
Worst experience ever I placed an order the 23rd of May, so two weeks ago. I received an e-mail saying the parcel would have been delayed, and I patiently waited. Today I checked the tracking, and it seems the parcel went into storage detention in the courier office (60 km away from me) without even a delivery attempt. I called the Customer Service simply asking what’s happening, and the most rude operator told me that the courier decided not to bring the parcel to me because of a strike, and if I want the shoes, I have to go grab the parcel myself. Shocked for the answer, I specified that first it’s not my fault, and I payed for a home delivery, so the brand should grant me this kind of delivery, it’s way too absurd to think that I need to go 60km away at my expense to pick up the shipment. With all the menialism possible, she answered that she doesn’t care, and it’s my problem since she’s working (?), therefore if I want the shoes I have to make do, otherwise I have to wait an indefinite amount of time for it to go back to the sender, to have my refund. I hope someone in Teva could provide a decent assistance, I receive parcels everyday for work, and I never experienced something like this.. also I just received some parcel from Bartolini, so I don’t think what the operator said was true. And also if this should be true, it’s a problem of the brand, not mine, therefore they have to find a way to bring the customer the goods, not force them to pick up the orders themselves. A similar assistance for the prices of this brand is unacceptable, I’ll wait tomorrow and if no one gets back, I’m going to file a complaint with Altroconsumo.