Gene Food
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V2 Report and Customer Service Experience
The service was very helpful and thorough in ironing out some initial problems with the 23andme data uploaded. Staff responded quickly and kept me informed of their progress. When I experienced some problems logging into the website, customer service again was quick to resolve the problem. In addition, I was able to update to version 2 of the report which changed my diet recommendation name from one to another but retained the bulk of the original data from the 23andme upload while adding some new information. The report and recommendations themselves were very useful, confirming some observations of my own and agreeing with some of the results from a biome sequencing result with resulting dietary recommendations. All in all, a very satisfactory experience. Highly recommended.