Ralphs Grocery Company
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I wish I read the reviews here before…
I wish I read the reviews here before trying to order a delivery. The package was damaged in delivery and discarded, it never made it to my door. When I called customer service, they said they would refund it to my rewards number right away. It was refunded as "fuel points," which can not be used for re-purchasing the item. I contacted them again and they said the shipping did not show "completed," therefore there was nothing they could do. I contacted support a third time and they said they would fix it. They removed the fuel points and said the refund would take 5 business days to show up. After 5 business days, I contacted them again (4th time) and they said it takes 5-7 business days and to wait. After 10 business days, I called support again (5th time) and they said to wait a few more days. I called support a 6th time and they said it had been refunded to store credit, but this can't be used for deliveries, so I can't re-order my item. The item isn't in any local Ralphs store. So there is no way for them to re-send you a delivery that you ordered.