Heart Internet
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Very Impressed With The Help I received !
My problem? : I had paid for renewal for 9 years in 2015 so completely forgot about it and also changed e mail addresses. As a result I did not get the renewal notice and they had no phnoe number either so it expired!! Right in this busy period for me. Anyway it was a real hassle over the weekend to sort it as their chat service is Mon - Fri UK office hours only. Note that. Their ticket service is slow compared with chat. In the end I chatted with Andrei who was extremely helpful and manged to get me up and running on Monday morning 30th . Just make sure you keep your e mail address up to date with them and your password and tel number. It was a very stressful 4 days having my whole business website down. Lucky it got noticed by my web designer !! Phew !!! Nte if you have the same problem make sure you have ID papers. and proof of address HMRC, Tax bank statement , driving licence etc to upload. VERY important.