Southwest Airlines
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TERRIBLE FLIGHT - Nice help
Last week we flew from Spokane to Houston. 22 hours. There was a 3 hour delay in Spokane for a computer hitch, then when we got to Denver, we waited 4 hours for our flight, then we were sent to another gate for a 3 hour wait and that flight was cancelled because there was no crew, only pilots. We were sent to another flight where we waited 2 hours for pilots, another 1 hour wait and once aboard the plane another hour because the plane was overloaded and people had to get off. Once landing in Houston we waited 30 minutes in the plane because there were no people to park and disembark the plane. ---- Major flight staff problems --- Meanwhile there was a Ms Ochoa working the Denver counter at the cancelled flight entrance who was very nice, worked hard to make passengers comfortable and pushed my wheelchair between gates making sure I was as comfortable as possible. THANKS MS OCHOA -- and also I THANK Ryan for trying his best to push me to the distant baggage pick up area even though he had another job to do. ""They added a star to my rating""