ScruffyDog

ScruffyDog

Member since Invalid Date
1
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1 out of 5 stars
Average rating

Reviews by ScruffyDog

YU

Yuno Energy

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1 out of 5 stars

If I could give zero I would....

If I could give zero I would.... This has to been very disappointing...... - taking money off you up front - don't have a clue what your usage is - don't show their VAT number on the bill so you can't use it to claim back VAT - and with issues and all they could say was they were having some issues with their system - I'm after getting a bill now, on a Friday evening of a long week-end, for almost €1,200. If that comes out of my account I'm bust. The app told me earlier in the week it was going to take €700. They're not taking account of the submitted meter readings, seem to have some algorithm that's off the wall. I'll leaving straight away. I don't care of it costs me €50, I'll probably save a whole lot more by not staying. In reply to Yuno.... I have made the decision to leave Yuno and thats where I want to leave it. I tried calling customer services twice since Christmas to engage with my estimate queries and both times the call rang out with a message telling me to leave my number and someone would call back. That didn't suit me as I am only available certain times during the day. Getting the unexpectedly high bill on Friday evening and the money taken was the final straw. That process is not a safe place for me. It can't be right that you can determine how much is owed and take it out of my account straight away, no matter how much it is and no opportunity for me to challenge it. I know I signed up for it at the start but now I am deciding to withdraw from that arrangement.