Travel Trolley
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Unacceptable service – refused to help even after a 10-minute booking error
I made a genuine mistake while booking flights through Travel Trolley and realized it almost immediately. I contacted their customer service within 10 minutes of making the booking to request a simple date change — well before any tickets were issued or confirmation emails were even received. Despite this incredibly short timeframe, they refused to help or offer any amendment or refund. The agent I spoke with was dismissive and inflexible, repeatedly citing policy over any kind of logic, fairness, or basic customer care. Any reputable travel agency would allow a short grace period to fix errors like this — especially when contacted so quickly. Travel Trolley’s response was the opposite: no flexibility, no empathy, no escalation. I will never use Travel Trolley again, and I strongly advise others to think twice before booking with them. Mistakes happen — and when they do, you want to deal with a company that treats you like a person, not a policy violation.