JD Sports
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JD Sports has refused to refund me for…
JD Sports has refused to refund me for part of my order that I NEVER received. My order (#182398273) was split into two parcels. I only received one. The second parcel was marked “delivered” but never arrived — most likely stolen after being left outside my door while I wasn’t home. JD’s customer service and claims team are refusing to help and just keep repeating that “tracking shows it was delivered.” But I received no tracking link, no photo evidence, and no safe place confirmation. They won’t take any responsibility, and instead told me to speak to my payment provider, Clearpay, to fight the charge. Why should I pay £102 for items I never received? I’ve now had to escalate this to Clearpay and Citizens Advice. I’ve been a loyal customer, but this experience has been extremely disappointing and stressful. If you’re thinking of ordering from JD Sports — be warned. If anything goes wrong with your delivery, you’re on your own.