Approved Food
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CS is terrible
I really like Approved Foods & we've had some fantastic bargains! However the fly in the ointment is this.I added a case of cat food to my order & upon checking out was asked to remove it. I had to 'cos I couldn't check out. Same problem with tinned tomatoes. I ordered 3 cases of tinned tomatoes @ £1 each. Should've had 18 tins but got 3. Argued that these were never case deals even though picture showed 6 tins. Got fedup of saying Then on another order, I had 2 cartons of Soy milk removed plus a 1p lucky box. I was fully logged into my account, was well within the time items are reserved in my basket. I complained 3 times, just got the answer that I had to make sure I was logged into my account. I was! How could I have added items to my basket otherwise & paid?! I find their customer service crap, sorry but it is & yet the new vamped up site is a dream! I just cannot fault them, swift delivery but the CS is terrible & not fit for purpose. I even asked them to add the 1p lucky box to my order & I'd pay for it. This they never did