JD Sports
Read all reviews for JD Sports →
A girl air force sneakers completely open in the front
REF: RT10/2085 CUSTOMER INSPECTION REF: 0172-02-04547 I am writing to you to express my deep dissatisfaction with your procedures. I bought a pair of shoes for my daughter on December 2nd at the Bexleyheath store. Five months later I found that my 9 year old daughter's Nike Air Force sneakers were completely open at the front. I went to the store (JD where I bought the sneakers) on May 11th so they could send them for inspection and find out what was happening because the same thing had happened a few months earlier and they promptly replaced them. But this time the response was not at all satisfactory because I received a letter saying that the sneakers had shown signs of WEAR AND TEAR in 5 months. My question is how can a 9 year old girl have worn out sneakers in 5 months when the sneakers look like new? How is it possible to come to this conclusion about wear and tear when the sneakers have simply opened at the front. How come I can't use the warranty on the sneakers since they are Nike and according to Nike any of their sneakers has a 2-year warranty, if they are not in good condition within the warranty period they can be exchanged. Since I wasn't even offered that option.