Southwest Airlines
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They cancelled my flight - kept the money
They cancelled my flight on a return trip home then rebooked me for a return trip 2 days later... from Grand Rapids MI. Yup... 2 days... Missing 2 days of work... Two days of pets left at home... Gues what ... No refunds.... FOR THEIR MISTAKES. It's morally bankrupt. i paid 800.00 for replacement tickets.. Anything you pay for, that the vendor fails to deliver, deserves a refund regardless. Myself and my company will be using another airline for now on.