LifeStance Health
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COMPLETELY INCOMPETENT
This company is completely incompetent in every area - My son first saw Dr. Gulley. She's pretty kind initially, but she clearly isn't a strong note-taker. I had to repeat myself countless times in our appointments. One example; she requested me to obtain letters from my son's teachers, and failed to send the school the necessary request form. His teachers wouldn't release any letters until they received a note from her (this required a lot of coordination on my part mind you). I attempted to contact her multiple times, and by the time I was able to speak to her regarding it, it was during his appointment, and then she had no idea what I was talking about. These types of situations happened all the time. We originally came to her to re-evaluate my son, and she never did. We saw another psychiatrist who was completely baffled on why this wasn't her first plan of action. The billing department is just as awful. They overcharged me and to this day can't justify their charges. After sending 5 messages and complaining to the regional manager, I finally received a complete printout of each charge, but they don't list what each charge is for. The last item, and the most serious - My son was receiving automatic refills on his medication. They suddenly stopped, and nobody notified me. I called immediately to get my son seen asap, (my son's psychiatrist already quit Life Stance at this point), and they notified me that nobody was available until 3 weeks out. I asked if they would prescribe enough medication to get him through until he could be seen, and they said "they aren't allowed too". For those who aren't aware, this is legally considered as medical negligence - If anyone is on a psych medication, it's incredibly dangerous from them to suddenly stop taking it. They could experience a severe psychotic episode and many are committed because of it. Many even become suicidal suddenly. It's EXTREMELY DANGEROUS! I'm not someone to leave bad reviews, but this medical establishment is VERY ALARMING in how they practice. PLEASE PLEASE do your research. Don't entrust your loved one here.