Giant Food
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New app not working; customer service rude, does not care
Giant foods custmer service non existent. They installed a new app that is not working but when I called customer service, the rep was very rude & did not care. I explained that their new system does not retain the password & it makes me change it each time I try to go into the app & then I have to fiddle with the system with the new password I have updated the password 8 times in the past hour. This is obviously a glitch in their newly updated system. Since the rep does not care & has no clue, the issue will never get addressed as she was clearly not going to try to address it.i belong to Giant for over 50 years. This is the first time I am really giving pause to ever shopping there again. I use the mobile app constantly as I have a large familv & shop a lot. So Giant joins the countless others that do not care about their customers Giant needs to address their customer service issue. With the new app not working & rude customer service reps, business will decline. Wake up Giant.