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Donald Russell
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I have been using Donald Russell for a…
I have been using Donald Russell for a number of years. The quality of the food is good however, lately I have seen a deterioration in their customer service. On 2 occasions we have had delivery issues eg very late deliveries by their courier DHL. The last shipment was delivered 6 hours outside the expected timeline which, with hot weather, means extra deterioration of food. Some of the items in the shipment had started to thaw. Emailed their CS team only to be told they could not guarantee deliveries... May have to with to alternative provider.