Rent A Car
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Very untrustworthy company
I would NOT recommend this rental company to ANYONE. I booked a hire car INCLUDING insurance on April 13th. I did not realise I needed a driving license as their website was all in French with no option to translate into English. I do not speak or read French so did not understand this. They refuse to reimburse me the €146 I paid. I even went INTO the branch (Arcachon) in person to confirm if I can get a refund and the lady (Centrine) assured me that when the manager came in I would be reimbursed for this. I have received emails to say the company isn’t liable and will not refund me as it was written on the website…. But in FRENCH! How can a customer coming from the UK and booking with you for the first time know this? This is a very unprofessional, untrustworthy, non-customer friendly company and I will be taking action further if this is not resolved. I would like my money back.