Michaels Stores
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Michaels policies are crazy! Stole MONEY!
Michaels policies are crazy! I made an online order for $76 and immediately received an email stating my order was canceled. I checked my bank account and saw the money had been debited! I called their "customer service" number which is awful! The first person, "William" basically said he didn't know why it was canceled. He did not help at all. He stated we would get our money back within 7 business days! I eventually asked to speak to a manager which took a while to connect. The guys name is "Phil" and he was so unprofessional it felt like a joke. There is no help to be seen! Michaels STOLE my money for a week! How can a business charge you without knowing they have items in stock. How can they charge and THEN check into the order. What a rip off! Last time i shop here! Maybe this is why a ton of the stores are closing!